سياسة الاستبدال والإسترجاع

Marakin Industrial Company online store Commercial registration number (7033336665) and with certification from the Saudi Business Center with number (0000054236) and compliant with systems and regulations issued by the Ministry of Commerce in the Kingdom of Saudi Arabia, it is a leading company in designing and manufacturing decorations, agricultural tanks, and products, inspired, the company focuses on combining authenticity with innovation, offering products with a modern character, meeting customer aspirations, and reflecting the depth of cultural and civilizational values in a distinguished professional style. First: Return and exchange policy Requests for return and exchange can be submitted within 3 working days from the date of receiving the order. To accept the return request, the product must be in its original packaging and condition, unused, and not tampered with. A purchase invoice and all original documents must be attached. The customer bears all shipping costs for returns and exchanges unless the error is caused by the store. In case of order cancellation after shipping, the customer must cover all shipping and return fees (if any). If the product is damaged, the customer must send a picture of the product while in its original packaging, including all product details and the type of damage observed, within 3 days of receiving the order. The customer must provide all necessary data to execute the order, including the order number, phone number, and contact methods registered with Marakin Industrial Company store. If the order is through Tamara or Emkan, a 10% deduction from the order value plus shipping fees will be applied. In case the product is unavailable or there is a technical issue, the order will be canceled and the full amount paid will be refunded immediately by the store management. Second: Refund period The condition of the product will be reviewed after receipt within 3 working days, verifying its compliance with the mentioned conditions. The refund process to the customer’s account takes 7-15 days according to the banking policies of the customer’s bank. Third: Exceptions to return Sale and discount products. Products made specifically according to the customer’s specifications. Products that have lost their original condition or have been damaged. When contacting, the customer must provide all necessary data, including the order number and phone number. For complaints and suggestions, [email protected]